- October 4, 2017
New Oroton global online store creates a destination for modern luxury accessories.
When looking to design their new website, luxury fashion brand Oroton approached NOW Solutions to redesign, build and develop a global online store to provide a consistent brand experience across all countries. When looking to design their new website, luxury fashion brand Oroton approached NOW Solutions to redesign, build and develop a global online store to provide a consistent brand experience across all countries.
“We wanted to get a fresher look and really focus on a much cleaner site allowing our shoppers to experience the Oroton brand whether using their mobile, tablet, laptop or desktop as their device of choice,” said Melanie Grafton, Head of Ecommerce and Client Services at Oroton Group.
‘The team at NOW worked with us on ensuring the new website specifically aligned with our focus on Oroton as an iconic Australian brand.”
Creating a responsive design website which adapts to any sized screen means today’s multi-device customers can shop from their mobile, tablet or laptop while sitting on a train, waiting for friends in a cafe or watching TV.
Capitalising on the world’s love for bespoke designs, NOW Solutions developed a “Personalise Your Bag” solution giving customers the ability to create a unique bag simply by adding text and/or monogramming.
‘Yet it wasn’t just about overhauling the customer experience,’ said NOW Solutions’s Director and Project Manager Andrew Maver. ‘There were major systems changes required to ensure information from the online store flowed seamlessly through Oroton’s business systems so customers would receive their orders quickly, get notifications of delivery progress.’
‘Our team worked with Oroton and a number of other solution partners to make sure everything flowed through the business systems irrespective of whether the order was a monogrammed bag gift wrapped and destined for the United Kingdom, a gift card electronically sent to mum for Mother’s Day or a Click and Collect order being picked up in an inner city Oroton store,” said Andrew.
The previous Oroton online store consisted of five (5) different websites each supporting different parts of the world. This made it incredibly difficult to maintain. The new online store is a single global website supporting six (6) currencies and with the capacity to grow to more and integrated product, customer and fulfilment management. This means:
- a more streamlined operation;
- cost savings;
- the ability to adapt to an ever changing online retail marketplace; and
- a much better outcome for customers.
For Victor Bouch, Head of IT and Digital at Oroton Group, the partnership with the NOW Solutions team enabled a better solution.
“We loved how the team at NOW had deep knowledge of online retail, traditional retail, systems and technology and the ability to translate our requirements into an online user experience for our customers.”
“This was a key differentiator when we selected them as a partner and made a big difference to working through the outcomes we wanted for our customers and our business.”
“As a result, our go-live process was the smoothest and most seamless implementation of an online store I’ve ever been involved with.”
Melanie Grafton agrees. “NOW Solutions played a huge role in helping us get there and it was a pleasure working with the entire team. They are incredibly knowledgeable, professional and worked tirelessly to get the best outcome for us on the website or by creating processes to reduce our ongoing workload.”
Visit Oroton for Luxury Bags and Accessories at https://oroton.com
About NOW Solutions
Since 2002, Now Solutions has specialised in designing and developing large scale fully integrated online retail solutions for some of the Australia’s biggest brands and fashion houses including Witchery, Seed, GUESS, Triumph, G-Star, Steve Madden, Nine West, Lovisa and French Connection.
Rebecka Finn, Marketing Manager, email@example.com